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 Why are some of my customers getting blank receipts?
Customers may receive blank email receipts for a couple of reasons:
1. You have enabled HTML receipts but are using a custom Shopping Cart template that does ...
- Why do the UPS shipping rates returned in the cart not match my UPS rates as a shipper?
The UPS API built into ShopSite will return the same rates displayed on UPS.com, but many factors can cause your store to display rates that appear to be incorrect.
The ...
- I'm having trouble configuring the multiple images feature in ShopSite
Version 10 SP1 of ShopSite Pro and Manager includes a feature allowing merchants to display multiple images (up to 20) for each product on the MoreInfo page.
A tutorial on configuring m...
- Why a ShopSite More Information Page is Not Created or Updated
When you're working with a More Info page which is not updating, or doesn't exist at all, there are a few different reasons that may cause this. We'll detail them below and show how to resolv...
- Adjust Font Size of Orders in the Back Office
You can customize the font size and style shown when viewing orders or printing packing slips in ShopSite 11 using CSS in:
Orders -> Configure - View Order Header
...
- Alt Tag Editor Module Documentation
The Alt Tag Editor Module allows you to select a ShopSite product field to provide Alt Tags for your ShopSite-managed images. The module works by scanning through the images in your ShopSite ...
- ShipStation ShopSite Module - Configuration
To use our ShipStation module your ShopSite store must be running ShopSite Pro and have our Order Status Module installed. You do not have to actively use the Order Status Module if you don't want to...
- ShipStation ShopSite Module - Password Update
ShipStation uses your Order Status Module password to download orders, so if that password changes you will need to update your ShipStation account with the new password. If you use the new ShipStati...
- Working with Images in ShopSite Templates
Working with images in ShopSite templates can be tricky, especially if you need to insert custom image attributes, or you need more control over how the HTML is generated. Fortunately, Sho...
- How do I obtain my own SSL certificate?
Every advanced, resold, and Shopsite account includes the use of a shared SSL certificate found on the server. The shared certificate offers the same functionality as your own certificate w...
- Overview of SSL
SSL certificates are essential for encrypting sensitive data such as credit card numbers, email addresses, and other identifying information passed to your server. SSL certificates also pro...
- How to use your shared SSL
You can find the secure URL to access the shared SSL certificate by logging in to your account manager and clicking on "Account Information". Your secure URL will be at the very bottom of t...
- Why do I get a security warning on my secure page?
Scan your page for security errors: www.whynopadlock.com
You may be receiving an SSL warning on your page for any of the following reasons:
...
- How can I troubleshoot an SSL security warning on my page using Internet Explorer?
1. Navigate to the page using Internet Explorer. You will receive the typical security warning, and you will be prompted whether or not you would like to display the non-secure items on th...
- How can I troubleshoot an SSL security warning on a page using Firefox?
Scan your page for security errors: www.whynopadlock.com
In Firefox, you can click on Tools-->Page Info:
1. Click on the Media tab. Scroll through t...
- Customers are contacting me about a security warning on my page, but when I visit the page I cannot see it.
Your users are probably using Internet Explorer while you are likely using another browser, such as Firefox. Although Firefox generally displays the "padlock" icon next to the address bar i...
- Can I have video or audio on my website?
You can add audio or video files to any of your pages, however you will need to consider the size of the files you are storing on your site and the bandwidth it will consume if multiple user...
- What is the best type of video to use for the web?
There is no "right" answer to this question. Many different video file formats promise to deliver the highest quality video at the smallest possible size; however, the real issue usually b...
- How do I stream video from my site?
Authentic media streaming is a server-side function and cannot be achieved without the use of a streaming server. A streaming server pushes media data to the client and has the ability to a...
- How do I compress a video file for the web?
Video Compression
Uncompressed video files are too large to be used on the web. For example, standard uncompressed NTSC video (720 x 480) has a data rate of about 27 Mb / second. A...
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