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 I am having some problems importing subscribers. The fields seem out of place. What could be wrong?
This usually occurs if your import data file contains bad data or invalid columns etc.
For example:
Email, Name
email@lexiconn.com, Smith,John
1
Note that the number one above, ...
- How are unsubscribes handled?
The software will automatically add an unsubscribe link to any email that goes out if it does not detect one in the email. You can add an unsubscribe link easily in the edtor. When a person uns...
- How are bounces handled?
Bounces are handled automatically by the software. If an email address is a hard bounce (meaning the email address does not exist), then they are bounced from your list right away. For soft bou...
- How can I create a campaign for sending?
The system allows you to create your own template, choose an existing template, or import a webpage/file from your computer or from the web.
- Migration tips for using the new mailing list system
Quick Start & New Terms The new system has different naming conventions for sending a newsletter then the old system does. In the new system, you first create an "Email Message" under the Campaigns...
- How can I add someone back to my list who accidentally unsubscribed?
If someone inadvertantly unsubscribed from your mailing list, you cannot add them back in by subscribing their address, as the system already has an entry for them and it is in an unsubscribed ...
- Can I import and export data from/to another application?
Yes, the system allows you to import subscribers using CSV files and to also export your subscribers also in CSV format. In the 'Subscribers' drop down menu, you will see the option to "Import ...
- Can I send out sequential autoresponses when a user subscribes?
Yes. The system supports sending of automatic sequential emails that are triggered when a user subscribes, sent in specific time intervals, eg. After 1 hour, or after 2 days etc.
These seque...
- Can I automatically send out emails after a specific time, such as after an hour, or a day etc?
Yes, such automated emails are referred to as Autoresponders. The system can be setup to send emails after a user signs up to the newsletter and a period of time has lapsed.
To do this, simp...
- Posting Newsletter Links To Twitter
By linking a contact list to a Twitter.com account you have the option to automatically submit a post to Twitter containing the title of the campaign and a link to view it. When people click that ...
- How can I let my subscribers modify the details of their subscription?
To allow users to modify the details of their subscription, simply add a "Update Profile" link to your newsletter. You do this by selecting "Personalize Message" and adding the item titled "Upd...
- What happens if I exceed my limit of allowed emails per month?
The system will let you exceed your limit up to the limit of the next mailing list level. For example, if you are on the Level 1 plan of 10,000 emails per month you are allowed to go up to the Le...
- Can I modify the look and feel of the subscription, unsubscribe and other forms?
Yes, all the forms generated in the system are HTML code that you can modify to match your website look and feel. You can modify the entire HTML code to suit your needs.
- How can I create a contact form and give users the option to subscribe to my newsletter?
To create a contact form that will allow your users to sign up to a mailing list when they want, but to be able to use the subscription form as a contact form whether they want to sign up or no...
- Can I change the design of the confirmation e-mails?
Yes you can. You have the option to customize the confirmation, thank you, error etc. HTML pages and emails.
You can make these look like anything that you like. You can even create differ...
- Can I unsubscribe a user from many mailing lists at once?
An unsubscribe form, like a subscription form, can be used to unsubscribe your subscribers from multiple lists by filling out the one form.
However the unsubscribe link in the email campaign...
- Can I subscribe a user to many mailing lists at once?
Yes. A subscription form can be used to subscribe your visitors to multiple lists by filling out the one form.
When creating your subscription form you can select which mailing lists to allo...
- How can I customize the unsubscribe link text?
To make your own unsubscribe link:
Place the cursor where you want the link to appear
Click the "Personalize Message" link on the top-right of the WYSIWYG edit window
Then cl...
- How do I create a 'Send to Friends' link in my email campaigns?
To add a 'Send to Friends' link in your email campaign, when in the Visual Editor for your message place the cursor where you want the link to appear then click the Personalize Message link on ...
- When I send a test email to myself the custom fields do not get replaced with the correct data.
When you send a preview email to yourself you will simply see the custom field place holders. This is because at this stage there is no mailing list associated with the email at this point in t...
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