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 I receive a 550 Error when trying to send E-Mail out through my domain.
If your account is on one of our older servers (set up before 2005 and never moved to a new server) that does not support SMTP authentication, you will be required to check your E-Mail box for...
- Why do I get an error when trying to send mail through my domain?
Many Internet Service Provider's such as AT&T, EarthLink, SBC, and Cox prevent the sending of E-Mail using another server's SMTP. To get around this, you can set your SMTP server to that of yo...
- Why can't I create a certain POP box?
On a shared hosting system, each POP box username must be a unique name. If you are attempting to create a POP box and you receive the message that the POP box "is not available", there is an ...
- Tip: Disable the CATCH_ALL for less junk email/spam
As spammers get more and more aggressive, the amount of junk email continues to rise exponentially. Recent reports state that 70-80% of all email traffic is now spam or unsolicited junk email....
- How To Permanantly Block Specific E-Mail Addresses
The spam protection system offered at LexiConn includes a "Blacklist" which allows you to add E-Mail addresses which you know for a fact are spammers or other persons who may be offensive. Thi...
- How To Add Trusted Addresses To Your Whitelist
The "Whitelist" is a list of trusted addresses who will never be mistaken for spammers. It is useful to add your business associates, friends, and family to this list. This document details ho...
- How to configure your spam and virus protection
This article details how to use your account manager to configure spam protection to your liking once you have purchased it for your account. These options include how aggressively you want me...
- How To Get Junk Mail Filtering
LexiConn offers an Advanced spam and virus protection system for a small monthly fee that can protect all of your POP boxes for your web hosting account.
The software uses a combinatio...
- How to access Webmail from your Account Manager
One of the two ways you can access your Webmail is through the Account Manager. To find WebMail from the Account Manager, do the following:
1. Log in to your Account Manager
2. Click t...
- Webmail Login Problems
If you are unable to login to webmail due to the following error:
Your request didn't contain the proper sessionid cookie -- access denied!
your account may be over quota or y...
- How To Set The 'From:' Field and Your Name in Open Webmail
Once logged into WebMail, go to "Pref" in the top menu and select "Edit Froms" in the top menu on the Preferences page. From this page you can edit your From: address and Real Name, or add anot...
- What to do your first time logging in to WebMail
The first time you log in to WebMail, you will be asked to set some initial configurations and preferences. This walk-through shows step-by-step what each option is and what you should enter.
...
- How to delete a contact in the address book in webmail
To delete a contact or group of contacts from your Webmail addressbook:
1. Check the checkbox in the To column for the contacts you would like to delete:
...
- How to change your account password
Changing your main account password from the Account Manager is simple. Keep in mind once you change your main account password that it will be the new password for your Account Manager, FTP, an...
- I uploaded a CGI script via FTP and it won't run
You need to make sure that you transferred the file in Ascii mode and not Binary mode as Ascii mode is for transfer of text files and binary is for images. Consult your FTP program's documen...
- How do I change the permissions of a file?
Here are the steps to changing file permissions via FTP. This procedure is the same in WS_FTP, CuteFTP and SmartFTP.
1. Highlight the file.
2. Right click it and selec...
- Why can't I connect even though other services associated with my account are working?
This is most likely because you do not have your FTP program set to do passive transfers to work around the firewalls on our servers. Below are the instructions for setting your FTP program ...
- Why can't I delete a directory?
FTP requires that you delete all of the files within a directory before deleting it. This includes the deletion of hidden files contained within a directory before you can delete the directo...
- Initial Remote Directory
Many FTP programs have a setting for the initial remote directory. When you FTP to your site without setting this option, you will be in your /home directory (which is not accessible on the...
- My FTP Program does not display my .htaccess or .htpasswd file
In the Unix / Linux file system, hidden files are preceded by a '.' (such as .htaccess, .htpasswd). Fileman and many FTP applications do not display "hidden" files by default.
Here are ins...
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