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There were 29 articles found in this category:
  1. questionOverview of ShopSite
    ShopSite is a commercial, web-based shopping cart system designed for small to medium-sized businesses. ShopSite is considered one of the easiest-to-setup ecommerce platforms and is flexible enough to accomodate both beginners and experienced web developers in the same package. Easy to Use, Co ...

  2. questionWhy do I get permission errors in ShopSite after using FTP to upload new image folders?
    If you use FTP to upload images to your server you may experience occasional problems with permissions if you are not careful about setting them properly when uploading because ShopSite and your FTP user run as separate users with separate permissions. (See http://support.lexiconn.com/kb3/que ...

  3. questionHow do I manage resizing images
    You can configure ShopSite to resize your images to up to three additional sizes. To configure image resizing properties, go to Images-->Configure in your back office: Under "Image Layout Defaults" your can configure the following properties: Referenced as: - enter the name you would like to us ...

  4. questionHow do I upgrade my ShopSite store to the latest version?
    First, visit http://www.lexiconn.com/ecommerce/shopsite/index.html for information on the most current version of ShopSite. To find out what version of ShopSite you are currently running, look at the bottom of the page when you login to your back office. On this page you will find a link to ou ...

  5. questionShopSite Product Database Upload Procedure
    I.  Before attempting to upload your changes, back up your database.  This will allow you to roll back your site to its current state should something go wrong with your database upload. 1. In your backoffice, go to Utilities->Database and click on the "Backup" button, then click "Proceed". 2. ...

  6. questionUploading product and page databases using Excel
    If you wish to use Microsoft Excel to upload your products and/or pages database data, you have to be careful that Excel does not alter your data. Many database uploads fail because Excel inserts extra characters into your text file that the ShopSite database cannot process. These issues exist ...

  7. questionHow do I use or learn more about custom templates?
    Custom Templates in ShopSite give you the most flexiblity for creating the look you desire, while coupling the power and ease of use of ShopSite. Once a template is in place, if you add a product, change a product, or delete a product, all you need to do is press the "Publish" button and your ...

  8. questionChecklist before going live with your ShopSite store
    Moving your existing site to LexiConn can be a seamless process with no downtime, no interruption in orders, and no negative effects on search-engine indexing and page rank, as long as you follow the correct procedure. Here is a simple checklist you can use to make certain your migration is si ...

  9. questionCatalog Page Design Options
    When deciding how best to design and work with your catalog pages for your ShopSite store, there are two main choices : Choice 1: You maintain all catalog pages separate from ShopSite and use the "Order Anywhere" function of ShopSite to add buy buttons to existing webpages created outside of S ...

  10. questionHow do I send a newsletter to our customers
    LexiConn offers three options for managing newsletters and bulk emails to your customers: 1. LexiConn's ShopSite Email Marketing Module A full-service mailing service hosted on LexiConn's servers. You can sign up and send up to 2,000 emails per month for no charge, and very reasonable pricing f ...

  11. questionHow can I automatically add customer email addresses to a mailing list?
    Any of the three email marketing options offered by LexiConn can be setup to automatically add customers to your mailing list when they checkout from ShopSite (ShopSite Pro required). Information on each of the three email marketing options can be found at: http://support.lexiconn.com/kb3/ques ...

  12. questionHow can I tell if an order is fraud or not?
    Besides using a realtime gateway processor such as Authorize.net, and using Address Verification Service (AVS) and Card verification values, you can also check the IP number that is associated with the order. Every ShopSite order shows the IP number of the customer who placed the order. There ...

  13. questionWhy are my web stats in the ShopSite Reports section zero or very low?
    Although ShopSite maintains accurate sales statistics, it requires access to the server's raw access logs to generate web traffic reports. Since we rotate server logs every Sunday at 2AM EST, ShopSite can no longer report web traffic data for the previous week after the logs are regenerated. F ...

  14. questionHow do I get ShopSite to create pages in a sub-directory?
    ShopSite can output pages to subdirectories in your site provided that: 1. The subdirectory is within your existing ShopSite directory 2. You have created the director and set permissions to allow ShopSite to write within the new directory When adding a new page to a subdirectory, first create ...

  15. questionCredit Card Processing in ShopSite
    In order to process credit cards in ShopSite, you will need to open up a few accounts in the name of your business (or use existing accounts that you already have). • The first one is a business checking account with your local bank. This is where the money will ultimately end up from ord ...

  16. questionWhy are some of my customers getting blank receipts?
    Customers may receive blank email receipts for a couple of reasons: 1. You have enabled HTML receipts but are using a custom Shopping Cart template that does not define an HTML email receipt template - this will likely result in blank email receipts for all of your customers - To see if you hav ...

  17. questionBing Cashback Pixel Tracking with ShopSite
    Bing Cashback is a Microsoft comparison-shopping engine that enables you to offer direct cashback incentives to potential customers searching for products that you sell. Since the cashback incentive would only be applied for customers arriving at your site through Bing who actually purchase the ...

  18. questionHow can I track cart abandonment rates
    Tracking cart abandonment rates can provide valuable data about sales leads who add items to their cart but do not complete the checkout process. LexiConn provides a ShopSite add-on module for ShopSite Pro, version 8 or newer, that will allow you to track and analyze cart abandonment data. Inf ...

  19. questionWhy do the UPS shipping rates returned in the cart not match my UPS rates as a shipper?
    The UPS API built into ShopSite will return the same rates displayed on UPS.com, but many factors can cause your store to display rates that appear to be incorrect. The most obvious settings, which you have most likely already checked, would be: • The weight of the product compared to the weig ...

  20. questionMy payment gateway is down. What can I do to accept payments until they are back up and running?
    If your payment gateway is down you will be unable to process orders unless you change credit card processing to manual mode in ShopSite. If done properly, this will allow you to process orders without any problem until your gateway's service is restored. Here is the procedure for switching cre ...

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