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Questions / Common Problems
There were 8 articles found in this category:
- Why can't I create a certain POP box?
On a shared hosting system, each POP box username must be a unique name. If you are attempting to create a POP box and you receive the message that the POP box "is not available", there is an easy fix. Simply create another form of the name you desire, such as sales03 instead of sales, and the ...
- Can I use POP3 or SMTP over SSL for secure email?
Yes, if your account was setup after April 1, 2005, then this functionality is available. To configure this in Outlook, go to Properties -> Advanced, and check requires SSL connection. Note that if you use Norton Anitvirus, you may have to disable the Norton outgoing mail scan in order to use S ...
- Too Many Legitimate Messages Are Being Marked as Spam
If you are seeing too many messages in your box which are marked as spam, this could be because your level of protection may be too high. Below are the steps to lowering the protection level via your Account Manager. 1. Log in to your Account Manager. 2. Click the "Email Options" button on the ...
- It seems spammers are sending out email using my E-Mail Address
This is a common "technique" of spammers to send out E-Mail. They use a fake "From:" address to send out their E-Mail, to confuse people and hide their true identity. Many times spammers set the From: field to the same address as the To: field, to confuse people into opening the E-Mail or to ge ...
- How do I set up my account to use a mail server outside of LexiConn?
If you have your own mail server (ie MS Exchange Server) to handle your E-Mail in-house, we will need to setup an MX record for your domain in our DNS servers to allow E-Mail to go directly to your mail server. If you require this setup, please email us at mailroom.lexiconn.com with the IP# of ...
- Why does my account usage say my mail is using a lot of space when I check e-mail daily?
If your E-Mail program is not set to delete mail off of the server, then it will stay on the server even after you have downloaded it. If you do not need to store it on your account, make sure your E-Mail program is deleting this mail off of the server each time you check it. The quota on a POP ...
- I receive a 550 Error when trying to send E-Mail out through my domain.
If your account is on one of our older servers (set up before 2005 and never moved to a new server) that does not support SMTP authentication, you will be required to check your E-Mail box for new mail before you can use the SMTP server to send mail. This is a safety feature to prevent spammers ...
- Why do I get an error when trying to send mail through my domain?
Many Internet Service Provider's such as AT&T, EarthLink, SBC, and Cox prevent the sending of E-Mail using another server's SMTP. To get around this, you can set your SMTP server to that of your Provider's while still keeping the E-Mail address in your E-Mail program set to your domain. Ask you ...