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Questions / Common Problems
There were 7 articles found in this category:
- How to change your account password
Changing your main account password from the Account Manager is simple. Keep in mind once you change your main account password that it will be the new password for your Account Manager, FTP, and primary E-Mail (POP box). Here are the steps to do this: 1. Log in to your account manager. 2. Clic ...
- Why can't I connect even though other services associated with my account are working?
This is most likely because you do not have your FTP program set to do passive transfers to work around the firewalls on our servers. Below are the instructions for setting your FTP program to passive transfer mode. There is a step-by-step how-to for each of the three suggested FTP programs. S ...
- Initial Remote Directory
Many FTP programs have a setting for the initial remote directory. When you FTP to your site without setting this option, you will be in your /home directory (which is not accessible on the web) and you will need to navigate to you www directory to upload web-accessible files. If you want to F ...
- How do I change the permissions of a file?
Here are the steps to changing file permissions via FTP. This procedure is the same in WS_FTP, CuteFTP and SmartFTP. 1. Highlight the file. 2. Right click it and select either "Properties", "chmod (UNIX)", or "Unix Permissions" (depending on the FTP program you are using). A window will pop up ...
- Why can't I delete a directory?
FTP requires that you delete all of the files within a directory before deleting it. This includes the deletion of hidden files contained within a directory before you can delete the directory itself. For more information, click here for help viewing hidden files in WS_FTP, and here for CuteFTP.
- My FTP Program does not display my .htaccess or .htpasswd file
In the Unix / Linux file system, hidden files are preceded by a '.' (such as .htaccess, .htpasswd). Fileman and many FTP applications do not display "hidden" files by default. Here are instructions to display hidden files in Fileman and popular FTP applications: Fileman 1. Click on the Prefs b ...
- I uploaded a CGI script via FTP and it won't run
You need to make sure that you transferred the file in Ascii mode and not Binary mode as Ascii mode is for transfer of text files and binary is for images. Consult your FTP program's documentation on how to manipulate transfer modes. Also, you will have to make sure that the CGI script's permi ...