LexiConn Knowledgebase - Questions / Common Problems https://support.lexiconn.com/kb en-us https://support.lexiconn.com/kb ActiveKB NX mailroom@lexiconn.com Wed, 29 Apr 2026 04:35:01 EDT 20 My FTP Program does not display my .htaccess or .htpasswd file https://support.lexiconn.com/kb/questions/312/ In the Unix / Linux file system, hidden files are preceded by a '.' (such as .htaccess, .htpasswd). Fileman and many FTP applications do not display "hidden" files by default. Here are instru ... LexiConn Support Mon, 08 Mar 2010 20:40:09 GMT How to change your account password https://support.lexiconn.com/kb/questions/39/ Changing your main account password from the Account Manager is simple. Keep in mind once you change your main account password that it will be the new password for your Account Manager, FTP, an ... LexiConn Support Wed, 10 Sep 2008 14:50:25 GMT I uploaded a CGI script via FTP and it won't run https://support.lexiconn.com/kb/questions/197/ You need to make sure that you transferred the file in Ascii mode and not Binary mode as Ascii mode is for transfer of text files and binary is for images. Consult your FTP program's docume ... LexiConn Support Fri, 30 May 2008 18:21:14 GMT Why can't I delete a directory? https://support.lexiconn.com/kb/questions/200/ FTP requires that you delete all of the files within a directory before deleting it. This includes the deletion of hidden files contained within a directory before you can delete the direct ... LexiConn Support Fri, 30 May 2008 18:20:50 GMT How do I change the permissions of a file? https://support.lexiconn.com/kb/questions/198/ Here are the steps to changing file permissions via FTP. This procedure is the same in WS_FTP, CuteFTP and SmartFTP. 1. Highlight the file. 2. Right click it and select ei ... LexiConn Support Fri, 30 May 2008 18:20:31 GMT Initial Remote Directory https://support.lexiconn.com/kb/questions/203/ Many FTP programs have a setting for the initial remote directory. When you FTP to your site without setting this option, you will be in your /home directory (which is not accessible on th ... LexiConn Support Fri, 30 May 2008 18:20:11 GMT Why can't I connect even though other services associated with my account are working? https://support.lexiconn.com/kb/questions/199/ This is most likely because you do not have your FTP program set to do passive transfers to work around the firewalls on our servers. Below are the instructions for setting your FTP program ... LexiConn Support Fri, 30 May 2008 18:19:54 GMT