Website: http://www.divaentertains.com/
Description: DivaEntertains.com specializes in unique and upscale party favors and decorations. Their artisans can also create custom favors. Debra from Diva Entertains states, “We share our customers’ enthusiasm while planning their event and we shower them with personal attention and care through personally written emails and calls. Missed calls are returned within one hour during business hours, as are emails. Emails and phone calls are still returned on weekends when the office is closed. Deliveries are made on time or early. If there is a shipping exception during transit, we notify the customer to let them know their revised delivery date.
We offer over 1500 products spanning many popular event themes which we constantly review and expand. We also have a daily blog that features recipes, parties, and giveaways. Our customers are encouraged to submit photos from their parties so that we can feature them on our blog.”
Technologies Used: Debra continued, “We depend on ShopSite Pro to ensure that , from a web perspective, our site is hassle free, easy to use from a content management view, and up to date with the latest features. We have few employees and none are web-development savvy, so it is essential that we have a company that offers exemplary technical support. LexiConn fulfills this and more!
We run our blog (WordPress) via LexiConn hosting and also employ Live Chat via Liveperson. We also use AWeber for weekly email blasts.”
Advice / Tips: Debra continued, “It’s important to distinguish yourself from the competition through your offerings, customer service, or both. I cannot emphasize enough the importance of outstanding customer service; it will turn your customers into repeat buyers. Be enthusiastic about your products – your customers will hear it in your voice. I also highly recommend live chat, it pays for itself.”
