https://support.lexiconn.com/kb en-us https://support.lexiconn.com/kb ActiveKB NX mailroom@lexiconn.com Sun, 17 May 2026 02:02:37 EDT 20 https://support.lexiconn.com/kb/questions/431/ Working with images in ShopSite templates can be tricky, especially if you need to insert custom image attributes, or you need more control over how the HTML is generated. Fortunately, Sho ... LexiConn Support Thu, 02 Jul 2015 16:54:49 GMT https://support.lexiconn.com/kb/questions/414/ ShipStation uses your Order Status Module password to download orders, so if that password changes you will need to update your ShipStation account with the new password.If you use the new ShipSta ... LexiConn Support Mon, 01 Dec 2014 19:57:15 GMT https://support.lexiconn.com/kb/questions/404/ To use our ShipStation module your ShopSite store must be running ShopSite Pro and have our Order Status Module installed. You do not have to actively use the Order Status Module if you don't wan ... LexiConn Support Tue, 23 Sep 2014 14:36:47 GMT https://support.lexiconn.com/kb/questions/388/ The Alt Tag Editor Module allows you to select a ShopSite product field to provide Alt Tags for your ShopSite-managed images. The module works by scanning through the images in your ShopSite ... LexiConn Support Mon, 07 Jan 2013 16:45:17 GMT https://support.lexiconn.com/kb/questions/381/ You can customize the font size and style shown when viewing orders or printing packing slips in ShopSite 11 using CSS in: Orders -> Configure - View Order Header And ... LexiConn Support Tue, 31 Jan 2012 14:28:34 GMT https://support.lexiconn.com/kb/questions/347/ When you're working with a More Info page which is not updating, or doesn't exist at all, there are a few different reasons that may cause this. We'll detail them below and show how to resol ... LexiConn Support Sun, 28 Feb 2010 21:47:27 GMT https://support.lexiconn.com/kb/questions/346/ Version 10 SP1 of ShopSite Pro and Manager includes a feature allowing merchants to display multiple images (up to 20) for each product on the MoreInfo page. A tutorial on configuring mu ... LexiConn Support Wed, 24 Feb 2010 15:11:00 GMT https://support.lexiconn.com/kb/questions/340/ The UPS API built into ShopSite will return the same rates displayed on UPS.com, but many factors can cause your store to display rates that appear to be incorrect. The mo ... LexiConn Support Wed, 30 Dec 2009 20:00:48 GMT https://support.lexiconn.com/kb/questions/337/ Customers may receive blank email receipts for a couple of reasons: 1. You have enabled HTML receipts but are using a custom Shopping Cart template that does not ... LexiConn Support Fri, 06 Nov 2009 15:21:00 GMT https://support.lexiconn.com/kb/questions/336/ Bing Cashback is a Microsoft comparison-shopping engine that enables you to offer direct cashback incentives to potential customers searching for products that you sell. Since the cashback ... LexiConn Support Thu, 05 Nov 2009 18:33:05 GMT https://support.lexiconn.com/kb/questions/330/ Moving your existing site to LexiConn can be a seamless process with no downtime, no interruption in orders, and no negative effects on search-engine indexing and page rank, as long as ... LexiConn Support Fri, 07 Aug 2009 18:04:32 GMT https://support.lexiconn.com/kb/questions/328/ If your payment gateway is down you will be unable to process orders unless you change credit card processing to manual mode in ShopSite. If done properly, this will allow you to process o ... LexiConn Support Wed, 08 Jul 2009 18:37:26 GMT https://support.lexiconn.com/kb/questions/326/ ShopSite order numbers can be set to begin at any number, but must contain only numerals. Since ShopSite permissions prohibit you from editing the file directly, we would have to make the ... LexiConn Support Fri, 03 Jul 2009 19:18:56 GMT https://support.lexiconn.com/kb/questions/244/ Custom Templates in ShopSite give you the most flexiblity for creating the look you desire, while coupling the power and ease of use of ShopSite. Once a template is in place, if you add a p ... LexiConn Support Wed, 10 Sep 2008 13:36:09 GMT https://support.lexiconn.com/kb/questions/291/ Although ShopSite maintains accurate sales statistics, it requires access to the server's raw access logs to generate web traffic reports. Since we rotate server logs every Sunday at 2AM E ... LexiConn Support Wed, 03 Sep 2008 18:32:09 GMT https://support.lexiconn.com/kb/questions/262/ ShopSite can output pages to subdirectories in your site provided that: 1. The subdirectory is within your existing ShopSite directory 2. You have created the director and set p ... LexiConn Support Fri, 15 Aug 2008 20:49:25 GMT https://support.lexiconn.com/kb/questions/272/ ShopSite is a commercial, web-based shopping cart system designed for small to medium-sized businesses. ShopSite is considered one of the easiest-to-setup ecommerce platforms and is ... LexiConn Support Thu, 14 Aug 2008 19:43:29 GMT https://support.lexiconn.com/kb/questions/245/ The 'require password on all transactions' feature will work only with ShopSite version 6 or greater. In early versions of ShopSite, Authorize.net only required the password be used only on ... LexiConn Support Tue, 12 Aug 2008 19:57:28 GMT https://support.lexiconn.com/kb/questions/263/ Tracking cart abandonment rates can provide valuable data about sales leads who add items to their cart but do not complete the checkout process. LexiConn provides a ShopSite add-on m ... LexiConn Support Mon, 11 Aug 2008 19:15:45 GMT https://support.lexiconn.com/kb/questions/242/ By default the card numbers are not viewable to prevent a printed order from containing a customer's credit card if you are using a payment gateway. Note that if you process your orders man ... LexiConn Support Mon, 11 Aug 2008 17:31:58 GMT https://support.lexiconn.com/kb/questions/271/ Any of the three email marketing options offered by LexiConn can be setup to automatically add customers to your mailing list when they checkout from ShopSite (ShopSite Pro required). Info ... LexiConn Support Mon, 11 Aug 2008 17:28:55 GMT https://support.lexiconn.com/kb/questions/270/ LexiConn offers three options for managing newsletters and bulk emails to your customers: 1. LexiConn's ShopSite Email Marketing Module A full-service mailing ... LexiConn Support Mon, 11 Aug 2008 16:34:44 GMT https://support.lexiconn.com/kb/questions/269/ If you use FTP to upload images to your server you may experience occasional problems with permissions if you are not careful about setting them properly when uploading because ShopSite and ... LexiConn Support Mon, 11 Aug 2008 16:33:04 GMT https://support.lexiconn.com/kb/questions/35/ I.  Before attempting to upload your changes, back up your database.  This will allow you to roll back your site to its current state should something go wrong with your database upload. ... LexiConn Support Mon, 11 Aug 2008 16:29:47 GMT https://support.lexiconn.com/kb/questions/248/ If you wish to use Microsoft Excel to upload your products and/or pages database data, you have to be careful that Excel does not alter your data. Many database uploads fail because Excel ... LexiConn Support Thu, 07 Aug 2008 20:00:28 GMT https://support.lexiconn.com/kb/questions/264/ You can configure ShopSite to resize your images to up to three additional sizes. To configure image resizing properties, go to Images-->Configure in your back office: Under ... LexiConn Support Thu, 07 Aug 2008 19:58:14 GMT https://support.lexiconn.com/kb/questions/243/ When deciding how best to design and work with your catalog pages for your ShopSite store, there are two main choices : Choice 1: You maintain all catalog pages separa ... LexiConn Support Thu, 07 Aug 2008 19:57:04 GMT https://support.lexiconn.com/kb/questions/247/ First, visit http://www.lexiconn.com/ecommerce/shopsite/index.html for information on the most current version of ShopSite. To find out what version of ShopSite you are currently running, ... LexiConn Support Thu, 07 Aug 2008 19:53:55 GMT https://support.lexiconn.com/kb/questions/246/ Authorize.net users connecting via WebLink or ADC Relay Repsonse need to implement a Referrer URL on their account. Shopsite does not use these methods to connect to the Authorize.net ... LexiConn Support Wed, 23 Jul 2008 18:16:12 GMT https://support.lexiconn.com/kb/questions/241/ In order to process credit cards in ShopSite, you will need to open up a few accounts in the name of your business (or use existing accounts that you already have). • The fi ... LexiConn Support Fri, 18 Jul 2008 20:17:50 GMT https://support.lexiconn.com/kb/questions/240/ Besides using a realtime gateway processor such as Authorize.net, and using Address Verification Service (AVS) and Card verification values, you can also check the IP number that is associa ... LexiConn Support Fri, 18 Jul 2008 15:02:22 GMT